Shipping & Handling

At Silverly, we understand the importance of getting your precious jewelry to you in a safe and timely manner. Our shipping policy is designed to ensure a seamless and satisfying shopping experience. Please take a moment to review our shipping guidelines.

1. Shipping Locations

We currently offer shipping within Canada. We are continually working to expand our international shipping options, so please stay tuned for updates.

2. Shipping Methods and Timelines

Standard Shipping: Our standard shipping option typically takes 7-10 business days for delivery. Please allow additional time for processing and handling.

Free Shipping: We provide free standard shipping on orders over $75 within Canada.

3. Order Processing

Orders are processed and shipped on business days (Monday through Friday, excluding holidays). Orders placed on weekends or holidays will be processed the following business day.

4. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. This tracking number will allow you to monitor the progress of your order on the respective carrier’s website.

5. Shipping Fees

Shipping fees are calculated based on the selected shipping method, order value, and destination. You can view the shipping cost at the checkout page before finalizing your purchase.

6. Shipping Insurance

We take every precaution to ensure that your jewelry arrives in perfect condition. Each order is packed securely, and we provide shipping insurance for your peace of mind. In the rare event of a damaged or lost item, please contact our customer support team, and we will assist you promptly.

7. Delivery Addresses

Please ensure that your shipping address is accurate and complete to prevent any delivery issues. We are not responsible for delays or misdeliveries caused by incorrect address information provided by the customer.

8. International Shipping (Coming Soon)

We are actively working to expand our shipping options to international customers. Stay tuned for updates on our global shipping services.

9. Contact Us

If you have any questions or concerns regarding our shipping policy, please feel free to reach out to our customer support team. We are here to assist you with any inquiries or issues related to shipping.

Thank you for choosing Silverly for your jewelry needs. We appreciate your trust in us and look forward to serving you with the finest jewelry and exceptional service.