Returns & Exchanges

At Silverly, we are committed to ensuring your complete satisfaction with your jewelry purchase. We understand that there may be instances where you need to return or exchange your item. Please review our Returns & Exchanges Policy below to understand how we can assist you in these situations

1. Returns Eligibility:

• Items must be returned within 30 days from the date of purchase.
• The item must be in its original condition, unworn, and with all original tags and packaging intact.
• Customized or personalized jewelry cannot be returned unless there is a manufacturing defect or an error on our part.

2. Return Process:

To initiate a return, please follow these steps:

Contact our Customer Support Team: Send an email to support@silverly925.com to request a Return Authorization Number (RAN).

Secure Packaging: Carefully pack the item in its original packaging, or a secure and protective package to prevent any damage during transit.

Include Documentation: Ensure that the RAN is clearly written on the outside of the package. Include a copy of your original order invoice inside the package.

Shipping: You are responsible for the cost of shipping the item back to us. We recommend using a traceable and insured shipping method to ensure the safe return of your item.

3. Refund or Exchange:

Once we receive the returned item, we will inspect it to ensure it meets the eligibility criteria. Depending on your preference, we offer the following options:

Refund: If your item qualifies for a refund, we will process it within [3] business days from the date of receiving the returned item. The refund will be issued to the original payment method used for the purchase.

Exchange: If you would like to exchange your item for a different product, please contact our Customer Support Team to discuss the available options. Exchange requests are subject to product availability.

4. Non-Returnable Items:

The following items are not eligible for return:

• Earrings (for hygiene reasons).
• Customized or personalized jewelry unless there is a manufacturing defect or an error on our part.
• Items that have been damaged due to misuse, neglect, or accidents.

5. Warranty and Repairs:

We offer a limited warranty on our products. If your item requires repair due to a manufacturing defect, please contact our Customer Support Team for assistance.

6. Contact Us:

If you have any questions or concerns about our Returns & Exchanges Policy, please don’t hesitate to get in touch with our Customer Support Team:

• Email: support@silverly925.com

Thank you for choosing Silverly Jewelry. We appreciate your trust in our products, and we are here to assist you in any way possible to ensure your satisfaction.